HELP & ASSISTANCE

Sipifai Help & Support Hub

Have questions about an order, seller registration, or delivery? We're here to assist you.

Send Us a Message

Official Channels

📧 Customer Support Email:
sipifai.info@gmail.com

🏛️ Grievance Redressal Desk:
Sipifai Grievance Officer: Compliance Desk · SLA 48 Hours

⏰ Operating Hours:
Monday to Saturday · 9:00 AM – 7:00 PM IST

Frequently Asked Questions

How do I track my order?

Visit **My Orders** in your account to see the live 4-step progress bar and clickable courier tracking link.

Does Sipifai really charge ₹0 commission to sellers?

Yes! Sellers keep 100% of their sales value under standard seller plans. Monetization occurs through tiered monthly subscriptions (Free, Growth, Pro).

How do refunds work for COD orders?

When submitting a return request, you enter your UPI ID or Bank Account details. Approved refunds are credited directly within 3-5 business days.