Sipifai Returns, Exchange & Refund Policy
Consumer Protection (E-Commerce) Rules, 2020 Compliant Buyer Protection Framework.
1. 7-Day Return Protection on Eligible Items
Customers can initiate a return or replacement request within 7 calendar days from delivery if an item arrives damaged in transit, defective, expired, or materially different from its product listing.
2. Return Shipping & Pickup Cost
For all eligible verified return claims (transit damage, defects, or incorrect dispatch), reverse courier pickup is 100% free for the buyer. Reverse logistics shipping is arranged through our national 3PL courier partners (Delhivery, Blue Dart & DTDC) and covered by the merchant/platform.
3. Non-Returnable Product Categories
Perishable food products, spices, raw oils, and personal hygiene items are non-returnable once unsealed or opened due to food safety regulations (FSSAI) and hygiene standards, unless reported damaged or spoiled upon immediate unboxing.
4. Mandatory Photo Evidence for Transit Claims
To protect genuine buyers and independent Indian artisans, all return claims require uploading clear photo proof of the outer shipping box, courier shipping label (AWB), and the item condition. Claims are processed within 24 to 48 hours.
5. Pre-Dispatch Cancellation
Orders in Placed or Processing state can be cancelled instantly with 1-click by the buyer in **My Orders** before courier handover, with immediate 0-second wallet credit and inventory restoration.
6. Refund Methods & Timelines
Approved refunds are disbursed via:
• ⚡ Instant Sipifai Wallet Credit (0-second settlement) — Ready immediately for any future purchase.
• 🏦 Direct Bank / UPI Transfer (2 to 4 business days) to the buyer's registered VPA or bank account.