Sipifai Terms of Service

Effective Date: 05 November 2026 · Compliant with the Information Technology Act 2000 and Consumer Protection (E-Commerce) Rules 2020.

1. Marketplace Platform Overview

Sipifai operates as an electronic marketplace platform facilitating transactions between independent third-party merchant sellers and retail buyers across India. Sipifai functions as an intermediary under Section 79 of the Information Technology Act, 2000.

2. ₹0 Platform Sales Commission Promise

Sipifai maintains a verified ₹0 sales commission policy under standard seller plans. Sipifai does not deduct a percentage commission from seller product revenues. Platform monetization occurs through transparent tiered seller SaaS subscriptions (Free, Growth, Pro), optional value-added logistics, and platform visibility services.

3. Merchant Seller Responsibilities & Compliance

All merchant sellers listing on Sipifai must guarantee authentic product quality, accurate specifications, and prompt dispatch. Sellers offering food-grade goods, organic oils, dry fruits, saffron, tea, and spices must hold a valid 14-digit FSSAI registration under the Food Safety and Standards Act, 2006. All products must declare Country of Origin and Net Weight/Quantity in compliance with Legal Metrology (Packaged Commodities) Rules.

4. Orders, Payments & Taxes

Buyers may complete orders via Instant Online Payments (UPI, RuPay, Debit/Credit Cards, Netbanking) or Cash on Delivery (COD). Product prices displayed are inclusive of all applicable Goods and Services Tax (GST). Sellers are issued itemized Tax Invoices in accordance with GST Rule 48.

5. Customer Grievance Officer

In accordance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are: